Some professional service organizations use a centralized resource management function to manage staffing and resourcing of projects. The Service Industries customer model that we use in defining customer scenarios has a persona specifically for this function. Her name is Reina. In this series of blog posts, I'll show you how you can use the Case Management feature of Dynamics AX to help Reina manage various requests that project managers have for staffing projects.
In our scenario, Reina...(read more)![]()
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