In a previous blog post, I described how Case Management in Dynamics AX can be used to manage resource requests in a Service Industry environment. Here, we'll take a look at how to configure the system to meet these requirements.
A case in Dynamics AX is defined as a check-list of phases and tasks that guide the resolution of an issue. In our situation, we'll build a case that will be initiated by project managers when they need to staff a position in a project. Our case will outline the...(read more)![]()
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