Hi Folks,
After installing the MR 2012 or later version and integration with AX 2012 or later application, you will not be able to add the new user into MR application. When adding the new user in MR the following error will popsup "cannot add user to the management reporter using an integrated company". Please find the below cause and resolution for the error you got.
Cause:-
1. In the MR Configuration Console----> DataMart and AX 2012 Configured user login account might be disabled or missing proper permissions, so the AX and MR database is not in sync.
Resolution:-
In the MR Configuration Console:-
1. Properly Configure with the following things, AOS server name, AOS Port Number by default installation it will be "2712",AX database name,MR database name,AOS services Metadata Port number by default ax installation it will be "8102" and the integration port by default it will be "4712" must be opened in the firewall to communicate regularly.
2. Update the AX 2012 credentials with the proper user who having the "dbreader" or "sysadmin" role in SQL database server where the AX and MR database is placed.
3. Update the DataMart Credentials with the above mentioned same user.
4. The Configured user account should not be disabled and password for the user account must be never expired.
5. Once the above steps are completed, sync the AX and MR database again. In the MR Configuration Console the status should be like this "Initial integration is complete. Periodic integration's will occur"
6. Then try add the new user, you will able to create the new user without any error.
Many Thanks,
Rudra
"Helping others without any expectation will always made the others to help you"