Microsoft Dynamics AX 2012 R3 has added and changed several features. For instance, a new retail channel type, known as call center, has been added.
In the call center, users gain the ability to take customer orders over the phone and create sales orders. Additionally, call centers can be added to organization hierarchies, and can be managed with online and retail stores. New call centers are set up in the Retail module. However, many typical management tasks for a call center are available in...(read more)![]()
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