Customer Success with Microsoft Dynamics Sure Step is essential an updated version of the Microsoft Dynamics Sure Step 2010 book from 2011. The extent of updated material seems to be quite comprehensive though. The book starts out giving some background about methodology and about why you'd want to follow a methodology. And it describes some of the major recognized methodologies for business solution projects. If you only have limited theoretical project background, this is very helpful to understand...(read more)
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