There’s nothing I like more than curling up on the couch with a blanket and a good book.
The same cannot be said, however, for curling up on the couch with an instruction manual or in-product help. Even though my job as a technical editor makes me understandably biased toward the value of quality documentation, I’m realistic enough to know it’s not pleasure reading.
When we go to the Help menu or search for product information on the Internet, we’re not killing time...(read more)![]()
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