In order to receive the best support experience, you can now use cloud powered support in LCS to take you through the full life cycle of the issue. For searching existing issues, logging a new case, receiving and validating the fix.
See the below post from our team's group program manager for additional details.
"Re-imagining AX Support experience in a cloud first world: Lifecycle Services Cloud Powered Support" https://t.co/v9aMx1rjdU#MSDynAX#EnSW
— Satish Thomas (@satishthomas) July 22, 2014