After you go-live on AX, then what. How do you make sure AX is running properly everyday. My earlier end-user support series dealt with what happens when you have a problem, but did not touch on maintenance. The list below is good starting point for those companies just starting out. Every system is unique and I am sure you will find additional things to watch for.
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Daily checks
- AX Notifications/Alerts - go through all your alerts
- AX Batch Processing - make sure everything that is supposed to run did and that there are no batches that should not be there.
- Event logs on AOS, SQL Server and Terminal Servers - standard windows event logs will provide a good view into potential issues.
- SQL Backup and Maintenance plans (more info here - http://axninja.blogspot.com/2014/04/managing-sql-indexes-for-dynamics-ax.html)
- Server RAM and HD space - do you have enough.
- SQL Log - check for errors or unusual entries.
Weekly Checks
- AX Number Sequences - http://axninja.blogspot.com/2014/03/monitoring-ax-number-sequences.html - if you run out of numbers, it can stop your system.
- Windows/SQL patching status - are your servers up to date? What is your patching strategy not only to keep up to date, but also to make sure that no updates cripple a production system.
Monthly Checks
- AX Table size - look for abnormal growth of tables and row count in tables.
- SQL Database size of the AX and TempDB databases and logs. This also assumes your SQL Database is properly configured.
- Clear out old alerts in AX - do your users really need an unread alert that is 6 months old? This should also be done with a review of what alerts are being generated.
- Clear out old AX Database Log entries - consider what strategy is required for keeping log entries.
- Clear out old batch processing entries - do you really need to know that a batch process ended successfully 3 months ago?
Other items
- Information on patching AX.
- Consider using the Data Management Framework which does some of the checking for you.
- If system gets slow - http://axninja.blogspot.com/2014/03/help-dynamics-ax-is-slow.html.
- Make sure you are also monitoring your WAN/LAN connections.