If we had to pick one overarching theme for this week's event schedule, it would be the quest for next-level value from a Microsoft Dynamics business solution. Whether your organization is looking to improve its analytics, improve efficiency of high volume financial processes, or make your business solutions work for your customers, the goal is the same - to take a solution and manage it strategically to achieve better outcomes.
We're fortunate to welcome outstanding list of industry experts who will share their years of experience and best practices with us.
Six Things You Need to Know Before Deploying a Business Intelligence Solution
Thursday, Oct 9, 2pm ET
You are finally stable and all GL accounts are reconciled in Microsoft Dynamics AX. Now, how do you get useful information out of it to manage your business?
In this executive level session, we will address the 6 key things you need to know before deploying a BI solution. We will explore tools that are native to (and are delivered with) your AX solution, as well as provide a summary of available add-on BI solutions, and a synopsis as to why customers are choosing them over the standard delivered tools.
Driving Finance Efficiency: Touchless Options for Purchasing/Payables and AR Management
Friday, Oct 10, 12pm ET
Due to the complexity of managing bill and collections processes, order-to-cash has not received as much automation attention as other areas of the finance organization. PayStream Advisors' research has consistently shown that organizations that communicate with customers electronically get paid faster and with less effort. Learn how from PayStream Advisors lead analyst Henry Ijams in this 60 minute educational webinar.
Here's what will be covered:
- Learn how to generate automated actions using existing information already hidden in your A/R system
- Uncover repetitive tasks that can be automated via systematic collector actions
- Three steps to reduce manual effort to increase agent and collector efficiency
CRM and CEM: Two Sides of One Coin
Thursday, Oct 9, 9am ET
While most people will be familiar with the acronym ‘CRM' (Customer Relationship Management), they may not be as familiar with CEM (Customer Experience Management). CEM is getting increased coverage, with some authors going as far as suggesting it will replace CRM. So what is CEM? Is it CRM re-badged or something new?
In this talk Microsoft MVP and Dynamics CRM expert Leon Tribe will explore what these terms mean and how Dynamics CRM, and Microsoft's new tools such as Social Listening and Dynamics Marketing contribute toward the customer experience.